Shipping policy

Various shipping options are available including standard & express. 

If a product is returned to Next International, or not received due to customer error including incorrect postage details, refused deliveries or similar are to be rectified at the customers expense. This includes an additional fee for re-delivery. 

If a product is returned to Next International and the customer does not wish to pay for re-delivery, the product cost will be refunded not inclusive of any postage fees.

Australia

Standard shipping in Australia will take 2 - 8 business days. 

Express shipping in Australia will take 1 - 5 business days depending on region.

Next International offers trackable delivery throughout Australia using Australia Post.. A tracking number will be sent to the email entered at checkout. Please check junk mail folders if the email hasn’t arrived within the estimated business days. 

Delivery time frames are just an indication and Next International will not be held accountable for longer delivery times or courier delays. Cancellations will not be accepted due to a delivery being late. Please note, this is the estimated time you should allow for your order to be sent from the time it is placed. You will need to allow additional time on top of these estimates for your order to be couriered to your address. 

A copy of your receipt will be provided via email, please contact us if you would need a hard copy attached to your order.

International

Standard international shipping will take 10 – 18 business days depending on region and customs clearance. Please note due to COVID-19 some locations have been taking longer that expected.

Customs

Any order that is shipped outside Australia is subject to the local area import laws, which may attract customs fees, taxies, duties and the like. Next International recommends all international customers contact the relevant country import office to discuss the relevant fees and timing, prior to placing your order. Any fees or charges that are applicable to such import into the country are the responsibility of the customer, and are not included in your purchase. If the customer refuses the delivery due to customs fees or charges, and the product is returned to Next International, only the product will be refunded, shipping costs are non-refundable.

Lost Parcels

Unfortunately, Next International cannot be held responsible for the delivery services of Australia Post, or any other courier service. Any items missing/stolen or undelivered due to incorrect information cannot be replaced by Next International. If this is the case, please contact Australia Post immediately. Otherwise, please contact us and we can discuss your options.